The work order system, built into Shopify POS
Repairs, custom builds, rentals, and service jobs run where you already sell. Every work order becomes a Shopify order, and every job adds to the customer record.
- $600K First-year revenue on WorkMate Winter Park Cycles
- 0 Chargebacks in year one Winter Park Cycles
- ~1,000 Work Orders in the first year Winter Park Cycles
- 25% Faster custom order workflows Home Nature
Service work lives outside the system that runs your sales
Repairs on a whiteboard, custom builds in a spreadsheet, deposits on a paper ticket. Then it all gets re-keyed into Shopify.
Work Order
Log a repair, build, rental, or custom job with status, assignee, and due date.
Shopify Order
It converts to a native order. Inventory is committed and payment captured in POS.
Customer Record
Every job stays on the profile, building service history you can act on next visit.
No second system. No reconciliation. No separate source of truth. Your workflows, all in Shopify.
See every job at a glance
The work order list shows what is in progress, what is pending, and what is done, on the same POS your team already runs. No whiteboard, no paper queue, no second screen.
Capture the whole job at the counter
The job and the sale share one cart. Attach the work order to the customer, add the parts it needs, and take a deposit or full payment on the spot, with the balance still sitting on the order.
Rentals booked, staged and returned
Book, stage, and return rental inventory against each order. Location, customer, and products captured in one form, with payment taken in Shopify POS.
Parts on order, tied to the job
Raise POs, receive stock, and tie parts to the job that consumes them. Every purchase order stays linked to the work orders waiting on it.
Stock moving between locations
Move inventory between stores without leaving POS. Incoming and outgoing transfers, with status on every line and one view across locations.
Counts that keep inventory honest
Run cycle counts per location, review them, then apply. Service stock and sale stock stay in one Shopify inventory rather than drifting apart.
Everything around the work order, in one system
Beyond the core work order, WorkMate covers the operations, revenue, and relationship work that service retail actually runs on.
Purchase Orders
Raise POs, receive stock, and tie parts to the job that consumes them.
Inventory Optimization
Keep service stock and sale stock in one Shopify inventory.
Rentals & Staging
Book, stage, and return rental inventory against each order.
Payments & Invoicing
Deposits, balances, and full payment captured in Shopify POS.
Notifications
Automatic SMS and email when a job is received, ready, or waiting.
Customer Profiles
Service history and preferences on the Shopify customer record.
Loyalty & Rewards
Recognize and reward repeat service customers.
Cross-Sell
Recommend parts, add-ons, and upgrades in the work order.
Reporting & Analytics
Throughput, revenue, and turnaround alongside Shopify analytics.
Workforce Planning
Assign technicians and balance workload across the team.
Multi-Location
Run every store from one view, scoped per location.
Staff Scheduling
Assign tasks and balance workload across the team.
From intake to pickup
Intake
Log the job, customer, and due date at the counter.
Assigned
Route it to a technician with the parts it needs reserved.
In Progress
Track status and notes as the work gets done.
Ready for Pickup
Notify the customer; the job closes as a Shopify order.
One system, tuned to your trade
The jobs differ by industry. The need is the same: run service work inside the system that already runs your sales.
Bikes
Your shop floor, running on Shopify
Repairs, custom builds, and seasonal tune-ups move through the service bay without leaving Shopify POS. Parts are reserved against the job and the customer is notified when it is ready.
Winter Park Cycles ran their first year on WorkMate with zero chargebacks.
Outdoor & sport
Service and rentals, in season and on time
Gear service, ski and board tuning, and rental fleets run on one record. Rentals are booked, staged and returned against the order, so seasonal stock is never committed twice.
Furniture
Bespoke products, white glove experience
Custom pieces, delivery scheduling, and white-glove installation become structured Shopify orders. Deposits are taken at the counter and the balance is captured when the piece ships.
Home Nature moved custom order workflows 25% faster.
Fine jewelry
Service worthy of the piece
Fine jewelry runs on trust and detail. Keep every resize, repair, custom commission, and appraisal on a structured record, with secure item handling and customers kept informed at every step.
Automotive & parts
Parts and service, one job at a time
Connect parts inventory directly to work orders so nothing is consumed without a job to bill against. Bays, technicians and turnaround all report alongside your Shopify analytics.
Straightforward plans, published up front
Start with a 30-day free trial. Full features, tiers, and checkout live on the WorkMate product site.
Prices in USD. Plans and checkout are managed on workmatepos.co.
FAQs
Does WorkMate work with my existing Shopify POS?
Yes. WorkMate runs inside Shopify POS on the hardware your team already uses. There is no separate app for staff to learn and no new terminal to buy.
Is a work order really a Shopify order?
Yes. A work order converts to a native Shopify order, so inventory is committed and payment is captured in POS. The job carries the same customer, inventory, and payment data as any other order, and it stays on the customer record once it closes.
Can I run more than one location?
Yes. Run every store from one view, scoped per location, with technicians and workload assigned per site.
Does it handle rentals and custom orders?
Yes. Repairs, custom builds, rentals, and service jobs all run as work orders. Rental inventory is booked, staged, and returned against the order, and deposits or full payment can be taken at the counter.
Which businesses is WorkMate built for?
Service-led retail: bikes, outdoor and sport, furniture, jewelry, and automotive. The jobs differ by trade, but the need is the same, which is to run service work inside the system that already runs your sales.
What does it cost, and is there a trial?
There is a 30-day free trial. Full features, tiers, and checkout are published on the WorkMate product site at workmatepos.co.
Put service work where your sales already are.
Talk to the Teifi team about running WorkMate in your stores, or explore the full product on the WorkMate site.
SOC 2 Type II