Support Analyst

As a Support Analyst, you will be responsible for proactively working with our cross-functional teams including UX/UI designers, project managers, developers and merchants on a wide range of scenarios including providing SLA support for critical issues, analyzing and understanding merchant business requirements, training merchants on new technology, and collaborating with our UX design & development teams to optimize stores that solve our merchant’s needs and deliver a seamless experience to the end-user.

Key Responsibilities

  • Collaborate with a team of developers and designers to enhance and maintain Shopify storefronts
  • Work directly with clients to plan and execute sprints for enhancements
  • Resolve SLA inquiries for critical issues
  • Conduct and/or manage exploratory QA and user testing against requirements and abilities of the system, leveraging issue tracking softwares such as JIRA.
  • Communicate complex requirements to development team in an easy to understand manner with a general knowledge of standard web languages and their applications (HTML,CSS,JS,Liquid)

Qualifications

  • 2+ years experience in the Shopify ecosystem (theme configuration & customization, data manipulation & mapping, systems integrations etc.) or other similar platforms (Magento, BigCommerce etc.)
  • Working knowledge of common third party integrations with eCommerce stores (EMM tools, product reviews platforms, payment gateways, CS tools etc..)
  • Cross-functional work experience in a minimum of 2 of these areas: Product management, Project management, digital agency, business consulting, omnichannel retail, data analytics or digital marketing preferred.
  • Able to communicate complex requirements to development team in an easy to understand manner with a general knowledge of standard web languages and their applications (HTML,CSS,JS,Liquid)
  • Experience with agile working principles working with project teams, creating backlog, sprint and release plans that focus on efficiency and quality assurance
  • Outstanding communication skills with the ability to strategize rapidly and are comfortable presenting your knowledge and ideas to internal and external stakeholders
  • Problem-solving, analytical mindset with the ability to adapt quickly when faced with challenges
  • A self-starter with the ability to work autonomously without a need for supervision

Growth & Performance

At the core of Teifi Digital, we foster a culture of growth and continuous learning. Your
growth and professional development path is in your control. You’ll attend ongoing
personal and professional development meetings with peers and mentors who want
to see you grow and succeed into a role that you enjoy and thrive in! Your progress is
based on the goals and direction you choose to take.

Benefits & Perks

  • Opportunity for professional development with training, certifications, peer mentorship
  • Hybrid working environment 
  • Flexible full-time working hours
  • Health and dental coverage in Canada
  • Learn skills outside your direct role and try new disciplines and challenges to grow into new roles or transfer practices
  • Team culture events
  • Profit-sharing opportunities for full-time employees pending probationary period passage

Vancouver - Hybrid
60,000 CAD

Apply now

Frequently asked questions
What is the application process?

Submit your resume and a brief cover letter via the job posting. You’ll then have an initial screening call, a technical assessment or portfolio review, and a final interview with the hiring team.
Where is Teifi Digital based?

Our headquarters are in Vancouver, Canada, Delft, Netherlands and Ho Ci Minh, Vietnam. Remote work arrangements are discussed per role.
Who can I contact with questions?

For any inquiries about the role or process, reach out to our Talent Team at apply@teifi.ca.

About Teifi

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering
unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.